Frequently Asked Questions

Are your products physical or digital?

All products sold at Designer Phone Cover are physical luxury iPhone cases that are shipped to your address.

How long does shipping take?

Delivery usually takes 6–15 business days, depending on your location and selected shipping method.

How do I track my order?

Once your order is shipped, you will receive a tracking number via email so you can follow your package.

What iPhone models do you support?

We offer cases for most models, including:
iPhone 12, 13, 14, 15, and 16 series (including Pro and Pro Max models).

Do you offer refunds?

Yes, we offer refunds based on our Refund Policy. Items must be unused and returned in original condition within the return period.

Can I change or cancel my order?

Orders can be changed or canceled within 12 hours of purchase. After that, your order may already be processed.

What should I do if my item arrives damaged?

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos, and we will assist you with a replacement or refund.

How can I contact support?

You can reach us anytime at:
📧 hello@designerphonecover.shop